Very friendly and helpful check in to check out

Hi Emma

Helen and I would like to express our gratitude to you for the assistance you rendered to make last weekend a success for us and the family.   Having been involved (in my earlier life) in arranging large and small functions etc I know the value of detail and a ‘go to’ person.   Your efforts on our behalf assisted to make a couple of ‘oldies’ very happy.

We found all the staff very friendly and helpful from the moment of check in to check out (same person each time – a tall young lad).

The staff in the  Atrium looked after us well in spite of a busy time in the bar; the maitre ‘d, hostess, and chef in Shiki were very welcoming and professional in the approach; your suggestion to use the private dining room for breakfast was a good one – our noisy group did not disturb your other guests – and Jimmy provided excellent service.

We very much appreciated the complimentary bottle of wine in our room and the champagne in Shiki was also welcomed.

Once again, many thanks for your assistance (including laying out the place cards for dinner).

Kind regards

Myles Cundy