I thoroughly enjoyed my night, and the staff that were involved were very thoughtful, caring and accommodating

I’m writing to you to express how overly pleased I was with the service that I was given at and prior to my 21st birthday dinner and after dinner cocktails held on the 16th August 2014.

Firstly, I would like to thank Michael Chapman, who assisted me months before the event with restaurant queries, many emails were exchanged. Two weeks before the event, I visited the hotel to pay the dinner deposit and to sort out final arrangements. I was greeted by very friendly staff in the restaurant who directed me to Michael. Michael then proceeded to go through the seating arrangements for the night and educated me more on the restaurant itself. He then accompanied me to the reception desk where I was introduced to Morgan Stephenson. Morgan was very helpful to set up my deposit to be paid and to assist with any additional queries I had about the evening. At any time that I came across any issue in the two weeks leading up to my event, I called Morgan and he would get back to me with a desirable solution within that day.

On the night, I was greeted with big smiles at the reception desk. I was pleased that I was able to check in early, as per a prior arrangement with Morgan, and to my surprise, I was also upgraded to a Riverview Room on the 18th floor. The staff expressed their excitement for the night and couldn’t wait to see myself and my guest arrive in our formal attire.

Upon arrival to my room, there was a knock at the door. One of the staff came to deliver a bottle of wine and a very lovely letter from Morgan. This made me feel comfortable and welcomed to the hotel, and made me feel like I was really valued.

When I arrived at the Riverside Restaurant, I met with Hayley Norman, who had already started greeting and seating my guests. Hayley was very patient with the seating arrangements. Throughout the dining experience, she was very helpful, and continued to check up on myself and my guests that all was going well, which I appreciated greatly. The food on the night was delicious and everyone was pleased with the table service.

After dinner, my guests and I moved over to the Atrium lounge for after dinner cocktails. The lower area had been reserved for my party, and the seats arranged accordingly. Claude Mariquit was Bar Supervisor on the night and was attentive. Claude also helped to organise the food platters for the night. He introduced me to Kiren Vythilingam who was very caring. Throughout the duration of the night, he spoke to me to check everything was going as planned, and to ensure that I was being looked after.

Finally, I would just like to say that I thoroughly enjoyed my night, and the staff that were involved were very thoughtful, caring and accommodating. I would like to particularly express my gratitude to Morgan. I truly believe that Morgan’s exceptional customer service, genuine care and, calming and reassuring smile was what made my special night stress free and enjoyable.